Account prospecting to create sales opportunities.

Provide exceptional guest service to all customers.

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs.

Must be able to walk, stand, and work on hand and knees for long periods of time.

Ability to perform duties with a sense of urgency.

Must be able to work in areas containing second-hand smoke.

Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level.

High school diploma or general education degree (GED) preferred.

Previous casino/hotel industry experience preferred.

Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.

Book, cancel, or otherwise modify room reservations as per the requests of our customers.

Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.

Answer calls and process requests from guests.Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.Answer questions and offer assistance to provide guest satisfaction.Listen and respond to guest inquiries using a positive, clear speaking voice.

Must be comfortable with phone work and data entry.

Cancellations and modifications are also handled by this position.

Assist guests in making room reservations.

They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the resort may offer and asking questions to help determine what the guest needs. Reservation agents work in a call center environment for the resort and take incoming calls for guests inquiring about the resort.

Red hawk casino jobs